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Sony Visual Communication Camera will then show as properly installed, meaning that the device does not have a yellow exclamation point or question mark. Scan for hardware changes will automatically detect the camera hardware and install the necessary driver.Click to select Scan for hardware changes.Method 1: If Sony Visual Communication Camera is missing, follow the procedure below to resolve the issue:.

Depending on the state of the Sony Visual Communication Camera device listed under Imaging devices, perform one of the following procedures.NOTE: If Imaging devices is not listed, click to select a different category such as Computer and then proceed with Method 1 below. In the Device Manager window, click the plus ( +) next to Imaging devices to expand the selection.NOTE: If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password or click Continue. In the System and Maintenance window, click Device Manager.In the Control Panel window, click System and Maintenance.Click the Start button, and then click Control Panel.Also, the error Bluetooth Video Service not running may be displayed when trying to access the camera using the ArcSoft® WebCam Companion™ software.įollow the procedure below to resolve the issue: NOTE: If you want to display the laptop screen, you must unplug the Type C cable connected to the mobile phone.The built-in camera may not work, be detected or show in Device Manager. If a mobile phone is connected first to the VG1655, then a laptop is connected second, the mobile phone’s battery will be charged as one of the Type C ports is recognized as being connected to a power adapter. NOTE: If you want to display the mobile phone’s screen, you must unplug the Type C cable connected to the laptop. If a laptop is connected first to the VG1655, then a mobile phone is connected second, the mobile phone’s battery will not be charged as neither Type C port recognizes the connection as being connected to a power adapter. Only when one of the Type C ports is recognized as a power adapter can the other one deliver two-way power.