If the product has been opened, we will refuse the return due to health and safety concerns for our staff and customers. If you are unsure if a product is compatible with your system, please get in touch with us before purchasing to make sure it will function correctly.įor health and safety reasons items such as headphones, microphones, earbuds, earplugs, hand held recorders or similar items used in or near your mouth or ears are NOT returnable unless sealed and unopened. Many products have demo/trial periods available and system requirements information on the Manufacturer's Website. Product Compatibility: It is your responsibility to ensure a product is compatible with your system. Boxed software products can only be returned if the software is un-opened and sealed. If you have any questions at all, please do not hesitate to contact us for verification or support. Once your order is processed and the activation code is delivered to you via email, there are no cancellations or refunds. Please ensure the eDelivery Software item you are ordering will work with your system and is 100% compatible with your setup. Each E-Commerce Marketplace has a return policy in place, if you have any questions, please feel free to contact us.ĮDelivery / Download Software cannot be returned or refunded once the order has been processed.
If you ordered on a 3rd Party E-Commerce Marketplace such as: eBay, Reverb, Newegg, Amazon, Walmart, Bonanza, Mercari, etc., all sales fees and final value fees will be deducted from your refund. If your item was shipped for free, and you refuse, cancel or return your non-defective order once it has shipped to you, our original cost for shipping will be deducted from your refund amount.
We may assess a restocking fee of up to 25% of the purchase price for item, at our discretion if the item is opened, used, damaged, or not in as-shipped condition. A full refund will be granted if the product is returned with no damage and unopened (including to the original manufacturer box) and with all parts and accessories (cables, software discs/cards etc.) included.įor items that are opened and/or used, you may return within 30 days. Scitscat Music a DBA of Scitscat, Inc., will refund the purchase price of unopened packages within 30 days.
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